1.1 Payment Channels & Reversals

• 1.1.1 Source Account Remittance: All approved refunds are automatically credited back to the original payment source (credit/debit card, UPI account, or originating net-banking account). Cash refunds at physical counters are prohibited.
• 1.1.2 Processing Windows: System-approved refunds are processed through banking networks within 7 to 10 working days, depending on issuing bank settlement cycles.

1.2 Non-Refundable Processing Surcharges

• 1.2.1 Administrative Fees: Payment gateway interchange fees and non-recoverable tax levies are non-refundable pass-through expenses.

2.1 Rental Cancellation Tiers & Fee Schedules

2.2 No-Show & Early Return Rules

• 2.2.1 4-Hour No-Show Window: If a renter fails to collect the vehicle within 4 hours of the reserved start time without prior written notice, the booking is automatically voided with zero refund.
• 2.2.2 Unused Rental Duration: Returning a vehicle earlier than the reserved expiration time does not qualify for prorated hourly refunds or rental vouchers.

2.3 Rescheduling & Modification Guidelines

• 2.3.1 More than 6 hours prior: Rescheduled upon payment of a flat ₹50 modification fee (plus vehicle price differences).
• 2.3.2 6 to 2 hours prior: Rescheduled upon payment of ₹50 or 10% of booking value (whichever is greater).
• 2.3.3 2 to 1 hour prior: Rescheduled upon payment of ₹100 or 20% of booking value (whichever is greater).
• 2.3.4 Under 1 hour: Rescheduling is not permitted within 60 minutes of the pickup window.

2.4 Overtime Fines & Nightly Rollover Surcharges

• 2.4.1 Hourly Overtime Surcharges: Scooters incur base hourly rate + ₹100/hr; Standard bikes incur base rate + ₹150/hr; Cruiser/Premium bikes incur base rate + ₹200 to ₹300/hr.
• 2.4.2 09:00 PM Nightly Rollover: Vehicles not returned by the 09:00 PM closing cut-off roll over to 09:00 AM the following morning, incurring overnight charges, late fees, and a full day's additional rental fee.

3.1 Weather-Induced Cancellations & Operator Abortions

• 3.1.1 Force Majeure Cancellations: If an activity (e.g., paragliding or guided trekking) is grounded due to rain, high wind speeds, or safety directives, the customer may choose either Free priority rescheduling or a 100% full refund with zero deductions.

3.2 Customer-Initiated Activity Cancellations

• 3.2.1 Advance Notice (12+ hours prior): Eligible for an 80% refund (20% slot reservation fee retained).
• 3.2.2 Under 12 Hours / No-Show: Cancellations made within 12 hours of the flight or trek slot are strictly non-refundable (0%).
• 3.2.3 On-Site Safety Disqualifications: Refusal of participation due to intoxication or concealed medical exclusions carries zero refund entitlement.

4.1 SaaS Subscription Licensing

• 4.1.1 Non-Refundable Recurring Subscriptions: Monthly, quarterly, and annual SaaS licensing fees are billed in advance and are strictly non-refundable once software credentials are provisioned.
• 4.1.2 Mid-Cycle Terminations: Terminated subscriptions remain accessible until the end of the paid billing period; no partial-month refunds are issued.

4.2 Professional Services & Hardware Purchases

• 4.2.1 Setup & Onboarding Fees: Implementation fees for POS database setup, menu configuration, and staff training are 100% non-refundable once onboarding work has commenced.
• 4.2.2 Hardware Purchases: Sales of thermal POS printers and barcode scanners are final once packaging is opened. Verified Dead-on-Arrival (DOA) units reported within 48 hours are replaced under manufacturer warranty.

5.1 Student Exit & Graduation Withdrawals

• 5.1.1 Full Balance Remittance: When a student graduates or leaves the school, all unspent prepaid balances in their Canteen Wallet are 100% refundable to the parent's account within 7 to 10 working days.

5.2 Mid-Term Withdrawals & Term Rollovers

• 5.2.1 Voluntary Withdrawals: Parents may request mid-term balance withdrawals via their portal, subject to a 2% payment gateway handling fee.
• 5.2.2 Automatic Term Rollovers: Unused student balances automatically roll over across school terms without deduction.

6.1 Merchant Inventory Defaults

• 6.1.1 Customer Restitution: If a merchant cancels a confirmed reservation due to fleet shortages, the customer receives an immediate 100% refund or an upgrade. The merchant is assessed a 25% penalty fee.

6.2 Chargeback Holds

• 6.2.1 Escrow Holds: Disputed card transactions result in an escrow holdback from merchant settlement ledgers until banking dispute resolution is completed.