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1.1 Regulatory Scope

• 1.1.1 Statutory Governance: This policy governs the processing of personal and sensitive data across MeetUrNeed web domains, mobile portals, POS terminals, and school ERP interfaces in strict compliance with the DPDP Act, 2023, and the Information Technology Act, 2000.

1.2 Data Roles & Architectural Distinctions

• 1.2.1 Data Fiduciary: MeetUrNeed acts as a Data Fiduciary for consumer travel/rental bookings and merchant partner onboarding.
• 1.2.2 Data Processor: MeetUrNeed acts strictly as a Data Processor for student records, academic metrics, and canteen transactions managed on behalf of client educational institutions.

2.1 Consumer & Mobility Data

• 2.1.1 Contact & Identity: Full legal name, verified mobile number, email address, residential address, and emergency contact details.
• 2.1.2 Driving Credentials & Collateral: Driving Licence details and original government ID (Voter ID, Aadhaar, Passport) submitted as temporary rental collateral.
• 2.1.3 IoT Fleet Telematics: Real-time GPS location coordinates, road speed logs, acceleration patterns, and geofence boundary alerts.

2.2 Adventure & Extreme Sports Disclosures

• 2.2.1 Health Declarations: Self-declared medical records and passenger body weight for paragliding wing-loading safety checks.

2.3 Enterprise POS & Merchant Data

• 2.3.1 Commercial Profile: Trade name, business PAN, GSTIN registration, bank account settlement details, and real-time dining/order ticket records.

2.4 Educational SMS & Smart School Canteen Records

• 2.4.1 Student Profiles: Enrollment ID, name, grade/section, parent/guardian contact credentials, and daily attendance logs.
• 2.4.2 Canteen Wallet Transactions: RFID/NFC smart token serial numbers, itemized cafeteria purchases, and parent-defined spending caps or dietary allergen flags.

3.1 DPDP Act Compliance for Students

• 3.1.1 Behavioral Profiling Ban: MeetUrNeed will never track, profile, or conduct behavioral monitoring of minors using school or canteen interfaces.
• 3.1.2 Zero Advertising Monetization: No student data, academic records, or canteen purchase histories will ever be sold, leased, or monetized for commercial advertising.
• 3.1.3 Institutional Consent: Participating educational institutions warrant that they have secured verifiable parental/guardian consent before entering student data into the system.

4.1 PCI-DSS Level 1 Payment Processing

• 4.1.1 Zero Card Storage: MeetUrNeed does not store raw credit/debit card numbers, CVVs, or net-banking credentials. Transactions are processed via RBI-authorized, PCI-DSS Level 1 compliant gateways using end-to-end tokenization.
• 4.1.2 Transport Encryption: All transactions and account sessions run over encrypted TLS 1.3 / SSL channels.

4.2 Data Retention & Deletion Schedules

• 4.2.1 Commercial Records: Booking invoices and transaction ledgers are retained for 7 years to satisfy statutory tax obligations.
• 4.2.2 GPS Telematics: Granular second-by-second telematics traces are purged after 90 days, retaining only summary trip metrics.
• 4.2.3 Institutional Data: Student records are scrubbed within 60 days following institutional contract termination.

5.1 User Privacy Rights

• 5.1.1 Access & Rectification: Users have the right to review, update, or request the erasure of personal profiles, subject to legal retention obligations.

5.2 Grievance Officer Contact Details

1.1 Scope, Acceptance & Governance

• 1.1.1 Contractual Relationship: These Master Terms and Conditions ("Terms") constitute a legally binding agreement between MeetUrNeed ("Platform", "we", "our", "us") and any individual or legal entity ("User", "Hirer", "Merchant", "Institution", "you") accessing, browsing, integrating, or utilizing our services.
• 1.1.2 Multi-Vertical Coverage: MeetUrNeed operates an integrated travel and enterprise technology ecosystem. These Terms govern all consumer services (B2C) including vehicle rentals, adventure activities, and tour bookings, as well as enterprise software solutions (B2B) including Cloud Point of Sale (POS), School Management Systems (SMS), Smart School Canteens, and Vendor Marketplace infrastructure.
• 1.1.3 Scalability & Modifications: MeetUrNeed reserves the absolute right to revise, amend, or restructure these Terms at any time to accommodate platform scaling, statutory revisions, or new technical modules. Continued platform interaction post-publication constitutes full acceptance of modified Terms.

1.2 Account Registration, Security & Verification

• 1.2.1 Account Eligibility: Consumer account holders must be at least 18 years of age with full legal capacity to contract under the Indian Contract Act, 1872. For institutional, student, or minor accounts (e.g., School Canteen wallets), registration and authorization must be executed by an authorized parent, legal guardian, or accredited school administrator.
• 1.2.2 Information Accuracy: Users warrant that all submitted details—including legal names, mobile phone numbers, email addresses, tax identifiers, and official identification—are truthful, current, and complete. Account registration using pseudonyms or stolen credentials will lead to immediate account suspension and referral to legal authorities.
• 1.2.3 Credential Custody: Users and institutional administrators are solely responsible for securing their account passwords, two-factor authentication (2FA) tokens, API keys, and terminal sessions. MeetUrNeed is not liable for unauthorized transactions arising from compromised operator credentials.

2.1 Verification, Licensing & Collateral Retention Protocols

• 2.1.1 Mandatory Driving Licence Validation: The Hirer must present an original, unexpired physical Driving Licence recognized under the Motor Vehicles Act, 1988, matching the operational class of the reserved vehicle. Digital reproductions, scans, and Learner's Licences are strictly prohibited.
• 2.1.2 Government Identity Collateral: Handover requires the temporary deposit of one original, authentic government-issued identity document (original Voter ID, Passport, or Aadhaar Card) as legal bailment collateral, retained securely in hub vaults until return clearance. Corporate IDs or laminated duplicates are invalid.
• 2.1.3 Security Deposit Mandate: MeetUrNeed reserves the right to charge an upfront refundable security deposit prior to releasing vehicle keys.

2.2 Operational Timelines, Boundaries & Return Protocols

• 2.2.1 Operating Window: Station counters operate daily between 09:00 AM and 09:00 PM IST. Handover and check-in procedures must be finalized within this operational window.
• 2.2.2 Hard Nightly Cut-off Protocol: All vehicles scheduled for same-day return must be handed over by 09:00 PM IST. Returns attempted after 09:00 PM roll over to 09:00 AM the following morning and incur overnight holding fees and an extra full-day rental charge.
• 2.2.3 Authorized Operational Radius & GPS Geofencing: Vehicles may only be driven within pre-authorized regional zones. Taking rental vehicles across unauthorized inter-state borders without written endorsement triggers GPS breach alerts, ignition immobilization, deposit forfeiture, and legal reporting.

2.3 Safe Operation, Speed Governance & Compliance Penalties

• 2.3.1 IoT Speed Monitoring: Non-geared scooters carry a speed cap of 75 km/h; geared motorcycles carry a speed cap of 90 km/h. The 1st and 2nd alerts trigger warnings; a 3rd alert incurs a penalty of ₹200; each subsequent violation incurs a ₹500 fine.
• 2.3.2 Protective Equipment: Wearing an ISI-certified safety helmet is legally mandatory for both the operator and pillion rider.
• 2.3.3 Zero Tolerance for Impairment: Operating vehicles under the influence of alcohol or narcotics is prohibited, automatically voiding insurance and transferring 100% of civil and criminal liability to the operator.

2.4 Breakdowns, Accidents, Damages & QC Inspection

• 2.4.1 Pre-Trip Inspection: Hirers must complete a joint walkthrough with hub personnel to record pre-existing blemishes and fuel levels in the check-in log.
• 2.4.2 Consequential Mechanical Damages: Continued operation following impacts or warning lamps resulting in engine seizure or transmission breakdown is classified as operator negligence, recoverable in full from the hirer.
• 2.4.3 Quality Control (QC) Return Inspection: Collateral and deposits are released solely upon successful completion of the post-rental QC inspection.

3.1 Voluntary Assumption of Risk & Guide Authority

• 3.1.1 Mountain Hazards Acknowledgement: Participants acknowledge that outdoor activities—including tandem paragliding, high-altitude trekking, and water sports—involve natural environmental risks. Participation is voluntary.
• 3.1.2 Pilot & Lead Guide Authority: Certified tandem pilots and trek leaders hold absolute operational authority to abort takeoffs, change flight trajectories, or alter routes based on meteorological assessments.

3.2 Participant Health, Fitness & Declarations

• 3.2.1 Mandatory Health Declarations: Participants must disclose cardiovascular issues, epilepsy, hypertension, spinal injuries, or pregnancy.
• 3.2.2 Safety Exclusions: Operators reserve the right to deny participation to individuals deemed physically unfit or intoxicated without refund.
• 3.2.3 Weight Thresholds: Tandem paragliding enforces operational weight limits (typically 35 kg to 90 kg), subject to real-time wind conditions.

4.1 Cloud Software Licensing & Provisioning

• 4.1.1 SaaS License Grant: MeetUrNeed grants registered merchants a non-exclusive, non-transferable, revocable cloud subscription to access the POS interface, billing engines, inventory controllers, and kitchen displays.
• 4.1.2 Connectivity Requirements: Merchants must maintain active on-premise internet connectivity, local networks, and compatible hardware peripherals.

4.2 Hardware Interfacing, Audio/Visual Alerts & Kitchen Sync

• 4.2.1 Real-Time Kitchen Polling: The POS integrates automated server polling, KDS workflows, and audio/visual order alerts. Merchants must maintain active browser permissions and functional audio hardware.
• 4.2.2 Offline Transaction Queuing: Transactions queued during temporary connectivity drops must be synchronized to the cloud before closing shifts.

4.3 Tax Configuration & Fiscal Compliance

• 4.3.1 Merchant Fiscal Responsibility: Merchants hold sole legal responsibility for configuring accurate Goods and Services Tax (GST) slabs, cess rates, and menu pricing. MeetUrNeed disclaims liability for tax miscalculations resulting from merchant setup.

5.1 Institutional Licensing & Role Separation

• 5.1.1 Enterprise SaaS Provisioning: MeetUrNeed provides an educational cloud ERP covering student databases, attendance logs, gradebooks, timetable scheduling, and parent communication channels.
• 5.1.2 Role-Based Access Controls (RBAC): Institutions are responsible for configuring staff permissions (Super-Admin, Teacher, Accountant, Parent/Student).

5.2 Student Data Confidentiality & Processor Obligations

• 5.2.1 Data Processor Designation: The educational institution acts as the Data Fiduciary, while MeetUrNeed acts strictly as the Data Processor.
• 5.2.2 Non-Monetization Pledge: Student records, attendance histories, and guardian contacts will never be sold, leased, or monetized for commercial advertising.

5.3 Integrated Fee Gateway Collections

• 5.3.1 Gateway Routing: Tuition and facility fee collections routed via integrated gateways settle directly into verified institutional accounts. MeetUrNeed does not retain institutional capital.

6.1 Closed-Loop Campus Wallet & Smart Token Integration

• 6.1.1 Closed-Loop Architecture: The canteen system operates as a closed-loop digital wallet utilizing RFID/NFC smart cards or encrypted student QR codes.
• 6.1.2 Cashless Checkout: Canteen terminals deduct approved cafeteria purchases against the student's prepaid balance upon verifying dietary rules.

6.2 Parental Budgets, Daily Spend Caps & Nutritional Guardrails

• 6.2.1 Spending Controls: Guardians can set daily or weekly transaction ceilings and review meal histories via their portal.
• 6.2.2 Allergen & Nutritional Guardrails: Parents may flag restricted food categories (such as nuts or soda); the POS terminal will block flagged items during checkout.

6.3 Food Safety Standards & FSSAI Compliance

• 6.3.1 Vendor Liability: MeetUrNeed provides transaction software only. The cafeteria operator or caterer holds exclusive legal liability for kitchen hygiene, food freshness, and active FSSAI licensing.

7.1 Vendor Onboarding & Listing Warranties

• 7.1.1 Commercial Verification: Vendors listing fleets, activities, or restaurant menus must submit verified business PAN, GSTIN credentials, and operating permits.
• 7.1.2 Fulfillment Warranty: Vendors must honor confirmed bookings. Unexcused merchant cancellations or fleet unavailability will trigger default penalties.

7.2 Commission Structure & Settlement Cycles

• 7.2.1 Platform Retainage: MeetUrNeed retains agreed commissions or recurring SaaS licensing fees as specified in individual commercial contracts.
• 7.2.2 Payout Schedules: Net merchant disbursements are processed on a T+2 or T+3 business day settlement cycle.

8.1 Intellectual Property & Indemnification

• 8.1.1 IP Rights: All software code, UI interfaces, branding, and databases are the exclusive proprietary property of MeetUrNeed.
• 8.1.2 Indemnification: Users and merchants agree to defend and hold harmless MeetUrNeed against losses, penalties, or damages resulting from vehicle misuse, road traffic offenses, or merchant compliance breaches.

8.2 Limitation of Liability

• 8.2.1 Monetary Cap: Cumulative liability for verified claims is strictly capped at the booking amount paid for consumer reservations, or one month of SaaS fees for enterprise clients.

8.3 Governing Law & Jurisdiction

• 8.3.1 Exclusive Venue: These Terms are governed by the laws of India. Any unresolved dispute is subject to the exclusive jurisdiction of the competent courts in Nainital, Uttarakhand, India.

1.1 Payment Channels & Reversals

• 1.1.1 Source Account Remittance: All approved refunds are automatically credited back to the original payment source (credit/debit card, UPI account, or originating net-banking account). Cash refunds at physical counters are prohibited.
• 1.1.2 Processing Windows: System-approved refunds are processed through banking networks within 7 to 10 working days, depending on issuing bank settlement cycles.

1.2 Non-Refundable Processing Surcharges

• 1.2.1 Administrative Fees: Payment gateway interchange fees and non-recoverable tax levies are non-refundable pass-through expenses.

2.1 Rental Cancellation Tiers & Fee Schedules

2.2 No-Show & Early Return Rules

• 2.2.1 4-Hour No-Show Window: If a renter fails to collect the vehicle within 4 hours of the reserved start time without prior written notice, the booking is automatically voided with zero refund.
• 2.2.2 Unused Rental Duration: Returning a vehicle earlier than the reserved expiration time does not qualify for prorated hourly refunds or rental vouchers.

2.3 Rescheduling & Modification Guidelines

• 2.3.1 More than 6 hours prior: Rescheduled upon payment of a flat ₹50 modification fee (plus vehicle price differences).
• 2.3.2 6 to 2 hours prior: Rescheduled upon payment of ₹50 or 10% of booking value (whichever is greater).
• 2.3.3 2 to 1 hour prior: Rescheduled upon payment of ₹100 or 20% of booking value (whichever is greater).
• 2.3.4 Under 1 hour: Rescheduling is not permitted within 60 minutes of the pickup window.

2.4 Overtime Fines & Nightly Rollover Surcharges

• 2.4.1 Hourly Overtime Surcharges: Scooters incur base hourly rate + ₹100/hr; Standard bikes incur base rate + ₹150/hr; Cruiser/Premium bikes incur base rate + ₹200 to ₹300/hr.
• 2.4.2 09:00 PM Nightly Rollover: Vehicles not returned by the 09:00 PM closing cut-off roll over to 09:00 AM the following morning, incurring overnight charges, late fees, and a full day's additional rental fee.

3.1 Weather-Induced Cancellations & Operator Abortions

• 3.1.1 Force Majeure Cancellations: If an activity (e.g., paragliding or guided trekking) is grounded due to rain, high wind speeds, or safety directives, the customer may choose either Free priority rescheduling or a 100% full refund with zero deductions.

3.2 Customer-Initiated Activity Cancellations

• 3.2.1 Advance Notice (12+ hours prior): Eligible for an 80% refund (20% slot reservation fee retained).
• 3.2.2 Under 12 Hours / No-Show: Cancellations made within 12 hours of the flight or trek slot are strictly non-refundable (0%).
• 3.2.3 On-Site Safety Disqualifications: Refusal of participation due to intoxication or concealed medical exclusions carries zero refund entitlement.

4.1 SaaS Subscription Licensing

• 4.1.1 Non-Refundable Recurring Subscriptions: Monthly, quarterly, and annual SaaS licensing fees are billed in advance and are strictly non-refundable once software credentials are provisioned.
• 4.1.2 Mid-Cycle Terminations: Terminated subscriptions remain accessible until the end of the paid billing period; no partial-month refunds are issued.

4.2 Professional Services & Hardware Purchases

• 4.2.1 Setup & Onboarding Fees: Implementation fees for POS database setup, menu configuration, and staff training are 100% non-refundable once onboarding work has commenced.
• 4.2.2 Hardware Purchases: Sales of thermal POS printers and barcode scanners are final once packaging is opened. Verified Dead-on-Arrival (DOA) units reported within 48 hours are replaced under manufacturer warranty.

5.1 Student Exit & Graduation Withdrawals

• 5.1.1 Full Balance Remittance: When a student graduates or leaves the school, all unspent prepaid balances in their Canteen Wallet are 100% refundable to the parent's account within 7 to 10 working days.

5.2 Mid-Term Withdrawals & Term Rollovers

• 5.2.1 Voluntary Withdrawals: Parents may request mid-term balance withdrawals via their portal, subject to a 2% payment gateway handling fee.
• 5.2.2 Automatic Term Rollovers: Unused student balances automatically roll over across school terms without deduction.

6.1 Merchant Inventory Defaults

• 6.1.1 Customer Restitution: If a merchant cancels a confirmed reservation due to fleet shortages, the customer receives an immediate 100% refund or an upgrade. The merchant is assessed a 25% penalty fee.

6.2 Chargeback Holds

• 6.2.1 Escrow Holds: Disputed card transactions result in an escrow holdback from merchant settlement ledgers until banking dispute resolution is completed.