1.1 Payment Channels & Reversals

• 1.1.1 Source Account Remittance: All approved refunds are automatically credited back to the original payment source (credit/debit card, UPI account, or originating net-banking account). Cash refunds at physical counters are prohibited.
• 1.1.2 Processing Windows: System-approved refunds are processed through banking networks within 7 to 10 working days, depending on issuing bank settlement cycles.

1.2 Non-Refundable Processing Surcharges

• 1.2.1 Administrative Fees: Payment gateway interchange fees and non-recoverable tax levies are non-refundable pass-through expenses.

2.1 Rental Cancellation Tiers & Fee Schedules

2.2 No-Show & Early Return Rules

• 2.2.1 4-Hour No-Show Window: If a renter fails to collect the vehicle within 4 hours of the reserved start time without prior written notice, the booking is automatically voided with zero refund.
• 2.2.2 Unused Rental Duration: Returning a vehicle earlier than the reserved expiration time does not qualify for prorated hourly refunds or rental vouchers.

2.3 Rescheduling & Modification Guidelines

• 2.3.1 More than 6 hours prior: Rescheduled upon payment of a flat ₹50 modification fee (plus vehicle price differences).
• 2.3.2 6 to 2 hours prior: Rescheduled upon payment of ₹50 or 10% of booking value (whichever is greater).
• 2.3.3 2 to 1 hour prior: Rescheduled upon payment of ₹100 or 20% of booking value (whichever is greater).
• 2.3.4 Under 1 hour: Rescheduling is not permitted within 60 minutes of the pickup window.

2.4 Overtime Fines & Nightly Rollover Surcharges

• 2.4.1 Hourly Overtime Surcharges: Scooters incur base hourly rate + ₹100/hr; Standard bikes incur base rate + ₹150/hr; Cruiser/Premium bikes incur base rate + ₹200 to ₹300/hr.
• 2.4.2 09:00 PM Nightly Rollover: Vehicles not returned by the 09:00 PM closing cut-off roll over to 09:00 AM the following morning, incurring overnight charges, late fees, and a full day's additional rental fee.

3.1 Weather-Induced Cancellations & Operator Abortions

• 3.1.1 Force Majeure Cancellations: If an activity (e.g., paragliding or guided trekking) is grounded due to rain, high wind speeds, or safety directives, the customer may choose either Free priority rescheduling or a 100% full refund with zero deductions.

3.2 Customer-Initiated Activity Cancellations

• 3.2.1 Advance Notice (12+ hours prior): Eligible for an 80% refund (20% slot reservation fee retained).
• 3.2.2 Under 12 Hours / No-Show: Cancellations made within 12 hours of the flight or trek slot are strictly non-refundable (0%).
• 3.2.3 On-Site Safety Disqualifications: Refusal of participation due to intoxication or concealed medical exclusions carries zero refund entitlement.

4.1 SaaS Subscription Licensing

• 4.1.1 Non-Refundable Recurring Subscriptions: Monthly, quarterly, and annual SaaS licensing fees are billed in advance and are strictly non-refundable once software credentials are provisioned.
• 4.1.2 Mid-Cycle Terminations: Terminated subscriptions remain accessible until the end of the paid billing period; no partial-month refunds are issued.

4.2 Professional Services & Hardware Purchases

• 4.2.1 Setup & Onboarding Fees: Implementation fees for POS database setup, menu configuration, and staff training are 100% non-refundable once onboarding work has commenced.
• 4.2.2 Hardware Purchases: Sales of thermal POS printers and barcode scanners are final once packaging is opened. Verified Dead-on-Arrival (DOA) units reported within 48 hours are replaced under manufacturer warranty.

5.1 Student Exit & Graduation Withdrawals

• 5.1.1 Full Balance Remittance: When a student graduates or leaves the school, all unspent prepaid balances in their Canteen Wallet are 100% refundable to the parent's account within 7 to 10 working days.

5.2 Mid-Term Withdrawals & Term Rollovers

• 5.2.1 Voluntary Withdrawals: Parents may request mid-term balance withdrawals via their portal, subject to a 2% payment gateway handling fee.
• 5.2.2 Automatic Term Rollovers: Unused student balances automatically roll over across school terms without deduction.

6.1 Merchant Inventory Defaults

• 6.1.1 Customer Restitution: If a merchant cancels a confirmed reservation due to fleet shortages, the customer receives an immediate 100% refund or an upgrade. The merchant is assessed a 25% penalty fee.

6.2 Chargeback Holds

• 6.2.1 Escrow Holds: Disputed card transactions result in an escrow holdback from merchant settlement ledgers until banking dispute resolution is completed.

7.1 The Property's Own Rules

• 7.1.1 Cancellation: Each property sets its own advance and cancellation rules. They are shown before you pay and in "Manage my booking", and the refund follows the rules shown when you booked.
• 7.1.2 Room Not Available: If the property cannot give you the room you booked, you get a full refund of what you paid.
• 7.1.3 Services Used: Money for food and services already used during the stay is not refunded.

8.1 Cancelling an Order

• 8.1.1 Before It Is Accepted: An order cancelled before the restaurant or shop accepts it is refunded in full. An order that is never accepted or paid is cancelled automatically at the end of the day, so nothing is charged for it.
• 8.1.2 After Cooking or Packing Starts: The order cannot be cancelled or refunded, except when the restaurant or shop cannot supply it.
• 8.1.3 A Problem With the Food or Goods: Tell the restaurant or shop at once; they decide the refund or replacement.